Customer Consultant, Thai speaking
To support our customer service department, we are looking for a skilled and committed Customer Consultant to join our team in Shanghai. You will be working within a global company in an international environment with colleagues from many different countries.
LINDBERG is a unique mindset in the international eyewear industry. Over the years, we have revolutionised eyewear design several times and development is our strongest competence. LINDBERG insists on originality and top quality, and several international design awards are testaments to our way of thinking. We either do it exceptionally well or not at all.
Our customers are carefully selected opticians in more than 30 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus.
You will have a central role in providing world-class customer service to these customers. You must be fluent in Thai and English, and any additional language proficiency is an advantage.
Based on your advanced language skills, your main responsibilities will include:
– customer service and product consulting via phone and e-mail
– processing and registration of orders
– follow-up on customer inquiries
– monitoring of various campaigns
– processing of claims
You are a positive and outgoing person with a high level of loyalty and responsibility. You take pride in providing outstanding customer service through strong communication and interpersonal skills. You are comfortable multi-tasking and a hard-working person.
We provide thorough training of our products and customer service policies as well as Microsoft Dynamics AX, which along with the phone is your most important work tool.
If you are confident you have what it takes to succeed in this role – and you share our commitment to teamwork and exceptional results – then please send your application, CV, references and a photo of yourself marked ”Customer Consultant, Thai speaking” to LINDBERG at HR-Asia@LINDBERG.com for the attention of Susan Su, no later than February, 28th 2018.
Working at LINDBERG
LINDBERG designs, develops, manufactures, markets and sells LINDBERG frames, and has by 2017 earned a total of 93 design awards. LINDBERG is a unique mindset in the international eyewear industry and is the largest player world-wide among the independent, design-oriented high-end eyewear brands.
LINDBERGs 2017 collections are the most successful in the history of the company. We currently export to 138 countries. Over the years, we have revolutionised eyewear design more than once and innovation is absolutely key to our business. We offer a challenging workday and an informal atmosphere with many highly skilled and competent colleagues.