Customer Consultant, German speaking
To support our customer service department, we are looking for a dedicated and collaborative Customer Consultant to join our dynamic team in Shanghai.
You will become a part of a Danish company with a unique mindset in the international eyewear industry. Over the years, LINDBERG has revolutionised eyewear design where development is our strongest competence. We insist on originality and doing everything with exceptional quality, where 94 international design awards are testaments to our way of thinking.
Our team consists of international and young professionals from many different countries, which is embraced through our working culture.
Our customers are carefully selected opticians in more than 130 countries, and they are at the heart of our success. Supporting them with information about our products and solutions is an essential part of our daily focus.
You will have a central role in providing world-class customer service to these customers. You must be a native German-speaker and fluent in English. Any additional language skills are an advantage.
Based on your advanced language skills, your main responsibilities will include:
– customer service and product consulting via phone and e-mail
– processing and registration of orders
– following-up customer inquiries
– monitoring of various campaigns
– processing of claims
You are a positive and outgoing person with a high level of loyalty and responsibility. You take pride in providing outstanding customer service through strong communication and interpersonal skills. You are comfortable at multi-tasking and a committed person, open to working hours according to Germany’s time difference.
We provide a thorough training of our products and customer service policies, as well as Microsoft Dynamics AX, which along with the phone will be your most important work tool.
This position is open to applicants outside of China. However, please note that to achieve a Chinese work permit, you must have at least 1) a bachelor degree and 2) two years of relevant work experience post-graduation. Please account for your fulfilment of these requirements in your application.
If you are confident that you have what it takes to succeed in this role – and you share our commitment to teamwork and exceptional results, kindly send your application to HR-Asia@LINDBERG.com att. Susan Su. Please include your CV, references and a photo of yourself, and mark your e-mail ‘Customer Consultant, German-speaking’. This job offer will remain open until we find the right candidate.
Working at LINDBERG
LINDBERG is one of the largest players world-wide among the independent, design-oriented high-end eyewear brands. Innovation is absolute key to our business and 94 design awards are testaments to our way of thinking. We design, develop, manufacture, market and sell LINDBERG frames globally to carefully selected partners in 138 countries.
We offer an interesting work day in a company that in-sources instead of outsources to ensure the highest quality and to keep all the right competencies in-house. Do you want to work in an informal work place with many highly skilled colleagues?