Customer Consultant, Japanese speaking
LINDBERG is looking for skilled and committed Customer Consultants to join our team in Shanghai. You will be working within a global company in an international environment with colleagues from many different countries.
In cooperation with customer service departments in Denmark and the Philippines, you will be an essential part of providing world-class customer service to customers in more than 30 countries.
We are looking for colleagues with native Japanese. Great communication skills in English are equally important and additional language proficiency, e.g. Mandarin, is an advantage.
Based on your advanced language skills, your main responsibilities will include:
– Customer service and product consulting via phone and e-mail
– Processing and registration of orders
– Follow-up on customer inquiries
– Follow-up on various campaigns etc.
– Processing of claims
You are a positive and outgoing person with high levels of loyalty and responsibility as well as a high stress threshold. You take pride in providing outstanding customer service through strong communication and interpersonal skills. The position requires a high level of flexibility due to varying working hours.
We provide thorough training in our products and customer service as well as Microsoft Dynamics AX, which along with the phone is your most important work tool.
If you are confident you have what it takes to succeed in this role - and you share our commitment to teamwork and exceptional results – please submit your CV + photo no later than September 30th 2017.
Remember to mark your application as “Customer Consultant” and send the requested information to HR-asia@LINDBERG.com.
Working at LINDBERG
LINDBERG designs, develops, manufactures, markets and sells LINDBERG frames, and has by 2017 earned a total of 86 design awards. LINDBERG is a unique mindset in the international eyewear industry and is the largest player world-wide among the independent, design-oriented high-end eyewear brands.
LINDBERGs 2017 collections are the most successful in the history of the company. We currently export to 138 countries. Over the years, we have revolutionised eyewear design more than once and innovation is absolutely key to our business. We offer a challenging workday and an informal atmosphere with many highly skilled and competent colleagues.